Orders placed online with UPS selected as the shipper prior to 2pm central time Monday - Friday (excluding holidays) will ship same day. From time to time, due to conditions beyond our control, your order may not ship same day even when placed prior to our 2pm cutoff time. CountyLine Tool has the right to delay your shipment and upgrade your shipping method, if required, to meet your originally expected delivery date at no charge to you.
Due to early carrier pick up USPS orders require 1 additional business day for shipping.
All UPS orders are by default shipped with signature required. This is for your protection as well as ours. At your request and acceptance of liability CountyLine Tool can request a package to be left without signature. CountyLine Tool cannot be held liable for any damage or loss if a package is left without signature.
All USPS orders over $100 will require a signature. This unfortunately is not an option, but required by USPS. CountyLine Tool cannot be held liable if a signature cannot be retrieved and your package delivery is delayed.
In the event your order contains items that drop ship direct from the manufacturer, Countyline Tool will ship all items stocked in our facility while the other items are shipped direct from their manufacturer. There will not be any additional fees for shipping unless expedited shipping service is requested.
In the unlikely event that the delivery carrier you choose does not deliver your order on time or loses your order, CountyLine Tool will file a claim on your behalf, but cannot be held accountable for that loss. All orders are shipped with insurance for this reason and all carriers accept full liability for these orders.
Any order discrepancies must be reported within 2 business days after receipt of order.